Support tickets, with every reply approved by a person
Open a support ticket from the Help panel. Our support desk uses AI to draft replies, and a person reads and approves each one before it is sent to you.
You can now open a support ticket from inside the console, from the Contact support tab of the Help panel. If you were talking to the Help assistant, the conversation comes with the ticket.
On our side, the support desk triages each ticket and can draft a reply with AI. The draft is only a draft. It is never sent on its own: a platform administrator reads it, edits it if needed, and approves it before it goes out. The reply arrives by email and in the My tickets tab. The drafting model is told never to promise refunds, credits, dates or features, and the tokens it uses are not billed to you.
Tickets belong to your workspace and get the same workspace isolation as the rest of your data, and they are included when your data is exported or erased. If you prefer email, the contact page lists how to reach us, and the troubleshooting guide may answer the question first.